Take 15% off your first order when you subscribe |  FREE GROUND SHIPPING & RETURNS (US ONLY)

FAQ

Returns

Items in new condition with the original tags attached may be returned within 14 days for a full refund (unless marked Final Sale) or 30 days for site credit. 

Final Sale items, including items purchased as a gift, cannot be returned or exchanged. If you have any questions about the sizing or style, please reach out to us before placing your order.

To start your free return or exchange, please visit returns.billieofficial.com.   

Questions? Email us: hello@billieofficial.com 

To start your free return or exchange, please visit returns.billieofficial.com. All you’ll need is your order number or the email address you checked out with to look up your purchase.

As soon as we process and review your return, we’ll issue your refund immediately. Please allow time for your bank to issue the refund to your account.

Shipping

We offer free ground shipping on all orders.

Packages are typically delivered within 4-7 business days with ground shipping. Please keep in mind that timing excludes weekends and holidays.

We currently only ship within the United States, excluding Hawaii, Alaska and Puerto Rico.

Unfortunately, we do not ship to P.O. boxes because our delivery partner requires a physical address.

Orders

Unfortunately, we are unable to cancel or make changes to your order after it’s been placed. But we’re happy to help you make a return or exchange once you receive your package.

Yes! Once your order has shipped, we’ll email you a link to track your order.

We’re sorry to hear that! Please email us at hello@billieofficial.com and we’ll look into it for you. 

Some Billie styles are made here in Los Angeles, but a majority are manufactured by our partners in China. Our supply chain includes WRAP and Sedex-approved factories, which are regularly audited.